Tackling the housing crisis
Reducing annual spending on repairs
South Tyneside Council
The Repairs team at South Tyneside Council’s ALMO, South Tyneside Homes, has reduced the annual repairs spend by more than £1.5million during 2017-18, while at the same time achieving a 6.5 per cent increase in customer satisfaction. The team reduced the 102,000 repairs to 83,500, with a reduction in the cost of a repair to £75.
Key changes include; reducing the number of occasions the repair is not completed on the first visit by multi-skilling operatives and supplying additional tools; communication with tenants advising them of their responsibilities to reduce unnecessary repairs; planned maintenance programmes to renew or maintain elements in homes; changes in how condensation and damp is dealt with; and a ‘working at height’ team for repairs which require scaffolding.